Compliance built into how we work
FastPay is a technology company, not a bank. Licensed partners collect and pay out your money, we verify every business before it goes live, and we keep a record of what happens to your data.
How we stay compliant
Six commitments that shape the product, not a checklist added afterwards.
Your money moves through licensed partners
Payments are collected and paid out by licensed payment partners. FastPay provides the technology and never holds your funds.
No business goes live unchecked
A business is reviewed by our team before it can accept real payments, and its payout account is checked against the account name.
Card details stay with partners
Customers enter card details on the secure page of the partner that processes the payment, so FastPay does not store them.
Every staff action is recorded
Actions taken by our team on your account are written to an audit trail that cannot be edited or deleted.
Your data, your control
You can ask to see, correct or delete your personal data, and we do not sell it.
Records kept as the law requires
Transaction records are kept for at least five years as anti-money-laundering rules require, then identifying details are removed.
How a business goes live
Step 1: Start in test mode
Create an account and try everything with test keys. Test payments never move real money.
Step 2: Tell us about the business
Add the business profile, its owners and directors, the documents we ask for, and agree to the terms.
Step 3: We review, then you go live
Our team reviews the application. Once approved, live keys and real payments are switched on.
Security that protects your account
Keys you control
Separate test and live keys, an IP allowlist, and rotation that keeps the old key working for up to 15 minutes.
Signed webhooks
Every webhook carries a signature you can verify, with retries and a log you can resend from.
Sensitive files are encrypted
Identity documents and stored secrets are encrypted, and passwords are kept only as one-way hashes.
Two-step sign-in
Add an authenticator app to your account for a second step at sign-in.
Business records checked
Company registrations are checked against Corporate Affairs Commission records, and one registration maps to one organisation.
Disputes handled openly
Disputes are logged by our team, funds in question are held, and you can accept or contest with evidence.
Our policies
The documents that set out what we do and what we expect.
Compliance questions
Is FastPay a licensed bank or payment processor?
No. FastPay is a technology company. Payments are collected and paid out by licensed payment partners, and FastPay never holds your funds.
Does FastPay store card details?
No. Card details are entered on the secure page of the licensed partner that processes the payment.
What do you ask a business to submit?
The business profile, its owners and directors, supporting documents and an agreement to the terms. We review them before live payments are switched on.
Who can see my business data?
You and the team members you invite. Our staff can see what they need to support and review your account, and each action is recorded in an audit trail.
How do I ask about my personal data?
Contact us through the form on the contact page and we will respond to your request. The privacy policy explains your rights.
Questions about compliance?
Our team can walk you through how FastPay handles verification, data and disputes.